Privacy notice | Infinite Insanity

Accounts & sign-in

Online play uses an account ID and a signing key stored in protected storage on your device. We store your username, progression, inventory, purchase records and match records to provide the game and preserve your progress. Other players can see your public name and match activity. Do not put private information in your username.

You can link Google, Apple, Game Center or Play Games to your account, to sign in to it on another phone. Linking keeps the same account. Accounts are not merged, and nothing is matched by email address. For a linked Google, Apple, Game Center or Play Games identity we keep a one-way digest of the identifier that provider gives us for you; we do not keep the identifier itself, your name or your picture. If you link Google, we also keep the email address of that Google account, encrypted: it shows you in the game which Google account is linked, and lets us reach you about your account or a purchase when you ask for help. It is never used to sign you in or to find an account, we send no marketing to it, and it is deleted when you remove Google from your account or delete the account. Apple, Game Center and Play Games give us no email address. The game has no passwords and sends no automatic email. Signing in on another phone signs the previous one out.

This notice describes the current account services. Online play and sign-in may be limited during testing.

Player reports

Reports are available for a completed match in which you participated. A report contains the match, reporter, reported player and reason: cheating, an abusive name or disruptive play. Reports are private and support investigation; a report does not automatically prove misconduct or trigger a ban.

When you email support, your email address, message and any attachments become part of the correspondence used to address your request. Send only relevant information. Do not include passwords, verification codes, device keys or payment card details.

Game performance reports

To find the phones and game versions that play badly, the game sends a short report on how it ran after each match and for time spent in its menus: frame rate figures and loading times, your phone’s maker and model, operating system, graphics chip, memory, processor cores and screen refresh rate, the graphics setting, how hot the phone got, peak memory use, and whether you were on Wi-Fi or mobile data. If you could not control your character for 10 seconds or more during a round, it also says how long, why the game held your controls back, whether you had just rejoined the match and whether you were spectating. A report is linked to your account and the match it describes.

Reports contain no device identifier, advertising ID, location or contacts. They are seen only by the team, are not shared with anyone else and are never used for advertising.

How long data is kept

Account, progression, inventory and purchase records: Kept until account deletion, to provide your account and game entitlements.
Linked sign-in methods: Kept while linked to the account. Removing a method or deleting the account deletes them. If you used Sign in with Apple, the token that lets us withdraw the game’s authorization at Apple is kept sealed until then.
Match history and player reports: Expire from the game service 90 days after match completion. Account deletion also removes personal reports involving that account. Removal of expired records from underlying storage is asynchronous.
Game performance reports: Deleted 90 days after they are sent. Account deletion removes them sooner.
Access sessions and signed challenges: Valid for 15 minutes and 60 seconds respectively. Physical removal of expired records is asynchronous.
Database recovery backups: Encrypted backups can hold earlier data until they are removed. A restore must apply current deletions and revocations before reopening account access.
Security and disaster-recovery records: Minimal account and key revocation records and deletion receipts have no automatic expiry. They prevent revoked credentials or deleted accounts from returning after a restore; they are not anonymous records.
Shared match acknowledgements: Limited records may remain to prevent results being awarded twice and to preserve other participants’ completed match history.
Early-access signups: Kept until you ask us to remove them. They are not part of a game account, so the game’s deletion flow does not erase them.
Support correspondence and investigation notes: Emails and private support cases are handled separately from game accounts and have no automatic expiry. The game’s deletion flow does not erase them. Contact us about correspondence or case records you want reviewed or removed.

Account deletion

Choose DELETE ACCOUNT in the game’s account panel while signed in. An account with a linked sign-in method asks you to confirm one of them first. Deletion permanently removes account access, progression, inventory, purchases and linked sign-in methods. Cleanup waits for any running match and its results. Closing the game does not stop it.

A receipt saved on your device lets you check completion after restarting. Starting again does not restore deleted data. The backup and security exceptions above remain separate from the active account.

If you cannot open the game, see how to ask for deletion without it. We need to establish that the account is yours before acting on a request.

Early access

If you sign up for early access on this website, we store your email address, whether you play on iPhone or Android, your phone model and its RAM (or, if you sign up as a content creator, the name you post under and the YouTube, Instagram or X pages you give us), the country Cloudflare reports for your connection, and a one-way hash of your IP address that limits repeated signups. We use them to send your pre-alpha invite and news about the pre-alpha, to know which phones to test the game on, and to see which creators would like to cover it. They are kept apart from game accounts, in a database on Cloudflare, until you ask us to remove them: email [email protected] from the address you signed up with.

Providers & this website

Vultr hosts the account services and stored game data. Google and Apple take part only when you use their sign-in, Game Center or Play Games. Cloudflare delivers game assets and holds encrypted backups. This public website is hosted on Cloudflare Pages.

This website counts visits with Rybbit, an analytics tool we run on our own server at Hetzner in Finland. It records the pages you view, how far down the page you scroll and which parts of it you reach, whether you open or finish the early-access signup (not what you type into it), the site that sent you, links you follow to other sites, how quickly the page loaded, your browser, operating system, device type, screen size, language and time zone, and the approximate location (country, region and city) and network provider worked out from your IP address. Your IP address itself is not stored. Rybbit sets no cookies; it keeps a random visitor number in your browser’s local storage so that a return visit counts once. We use it only to see how the website is used. There is no advertising or account sign-in on this website, and its only form is the early-access signup above.

Hosting providers receive the network information needed to deliver the pages, such as your IP address and requested URL. Cloudflare adds security checks that can run JavaScript and use a security cookie to distinguish browsers from automated traffic. See Cloudflare’s explanation of these checks. The game’s retention periods above do not describe the hosting providers’ own operational records.

Support links open your email application. Sending a message uses your email provider and the support mailbox provider.

Privacy questions

For questions about your data, access, correction or deletion, email [email protected]. Include only enough information to explain the request. Do not send passwords or device keys.

See support for sign-in, deletion and player-report guidance. The game also includes an offline DATA & SUPPORT notice in the account panel.